Frequently Asked Questions

Know Before You Go

HighFlyer is the only zipline in Connecticut, New York, Boston, or anywhere else in North America that lets you fly from the top of a 33-story hotel tower and lands you on the ground nearly a mile away. Our zipline was created for all ages, and weights, this means that no two flights are the same. The landing crew is trained to retrieve a guest anywhere that you stop. There’s no other experience like it!
Spring hours (May 16 – May 31): Thursday 12 p.m. – 4 p.m. Friday, Saturday and Sunday 12 p.m. – 5 p.m.

Summer hours (June 1 – Sept 7): Sunday – Thursday 12 p.m. – 6 p.m. Friday and Saturday 12 p.m. – 8 p.m.

Autumn hours (Sept 8 – Nov. 1): Friday, Saturday, and Sunday 11 a.m. – 7 p.m.

Winter hours (Nov. – April): Holiday and weekend hours TBA. All hours weather permitting.
There’s no specific age limit for riders, but there is a weight restriction. To ride, individuals must weigh between 65 and 300 pounds.
To ride, individuals must weigh between 65 and 300 pounds.
The weight limits are in place for safety and insurance reasons, and we cannot make any exceptions, even if it’s just one pound over or under the limit.
For the zipline ride itself, there’s no requirement for an adult to accompany a child under 18. However, if the participant is under 18 years old, a parent or guardian must complete a waiver for them.
4 lines, on 1 long zipline run.
You all can be set up as a group, but you will not launch all at the same time. Lines 1 & 3 and 2 & 4 will be released.
Give yourself 45 minutes to an hour. If you have scheduled a flight online, then give yourself 15 minutes to weigh in and get your flight pass. Next, you’ll meet at Base Camp at your scheduled flight time. You’ll be escorted to the Flight School to get your safety class and gear, and be escorted to the roof to FLY! The shuttle from the landing pad back to the casino takes place every 15 minutes.
If you’ve scheduled a flight online, then arrive at the flight pass counter in Fox Tower garage rotunda for the weigh-in and to receive your flight pass 15 minutes before your scheduled flight time.
As long as your body parts that are touching the harness are covered, whatever you feel comfortable to sit in. IE: no swimsuits, or shirtless zipliners. Strapless, flip-flop shoes, and anything in your pockets that can fall off, or out, will be placed in the “flybag,” and fly with you. No high-heels are allowed. Eyeglass straps must be worn to secure any eyewear worn. We sell these if you don’t have one!
No, as long as you follow safety procedures and instructions. The harness is connected at two points. You cannot go upside down or rotate anyway.
Your general admission Mashantucket Pequot Museum ticket will be given to you at the same time you get your flight pass for the zipline. Keep your receipt for proof of purchase. Please visit their website for hours of entry: http://www.pequotmuseum.org/MuseumInfo.aspx

During the ride, it’s necessary to hold on with both hands. However, you don’t need to do anything else but sit and enjoy the flight – there’s no need to stop yourself or take any other action.
No. We offer video and photo packages that you can purchase before your ride. Please be sure to buy them beforehand, as we won’t take any videos or pictures if you haven’t pre-purchased them.

Any item that could be a danger to people below will be put in a “flybag” and taken with you. This includes things like keys, cell phones, glasses without straps, and wallets. If you have a hands-free camera, such as a GoPro, you’re allowed to wear it while flying.
Yes. There are approximately 50 stairs you will have to climb to get to the take-off platform.
No, the harness is only designed for one person. This is for the safety of the guests and the crew.
The viewing shuttle will take guests to the landing pad at the museum approximately every 15 minutes. When you head to Base Camp to start your flight, your family can head to the shuttle. Then you all can come back together. Please be advised not all shuttles are equipped to handle wheelchairs, if somebody in your party needs this assistance please let us know in advance.
You can complete the waiver before arriving to the ticket counter, to save time. Be advised ALL waivers must be completed, signed and dated on the day of your flight. If you complete the waiver on the wrong day (too early), you will be asked to sign a new one when arriving to the ticket counter.
Yes, we offer souvenir videos and photos of your flight. To get them, you must pre-purchase a video package, which also includes 10-15 still shots. Please keep in mind that we only take videos for those who have pre-purchased the package.
If you are unable to participate due to bad weather, then a voucher to return in the future will be supplied via email. You can easily reschedule with us. Your tickets will be valid until used, and you can reschedule as many times as need be.
No refunds will be given for cancellations within 24 hours, or if you do not show up for your zipline flight. If we can accommodate a reschedule for you, we will do so, but no guarantees. If you are “terror-stricken” at the launch point, and decide to back-out of the zipline flight, then no refund is given.
A shuttle runs approximately every 15 minutes back to the Foxwoods Tower.
No, HighFlyer cannot hold personal belongings.
Yes, groups of 10+ qualify for a discount. Call the office for more information. 860.312.3597