Frequently Asked Questions

Know Before You Go

HighFlyer is the only zipline in Connecticut, New York, Boston, or anywhere else in North America that lets you fly from the top of a 33-story hotel tower and lands you on the ground nearly a mile away. Our zipline was created for all ages, and weights, this means that no two flights are the same. The landing crew is trained to retrieve a guest anywhere that you stop. There’s no other experience like it!
Spring hours (May 16 – May 31): Thursday 12 p.m. – 4 p.m. Friday, Saturday and Sunday 12 p.m. – 5 p.m.

Summer hours (June 1 – Sept 7): Sunday – Thursday 12 p.m. – 6 p.m. Friday and Saturday 12 p.m. – 8 p.m.

Autumn hours (Sept 8 – Nov. 1): Friday, Saturday, and Sunday 11 a.m. – 7 p.m.

Winter hours (Nov. – April): Holiday and weekend hours TBA. All hours weather permitting.
No age limit, just a weight restriction.
65 – 300 lbs.
Very. The limits are set for safety and insurance purposes and we cannot budge even a pound up or down.
Not on the actual zipline ride, however a waiver must be completed by the parent/guardian for any child under 18. No child under age 16 will be allowed to ride the shuttle unescorted.
4 lines, on 1 long zipline run.
You all can be set up as a group, but you will not launch all at the same time. Lines 1 & 3 and 2 & 4 will be released.
Give yourself 45 minutes to an hour. If you have scheduled a flight online, then give yourself 15 minutes to weigh in and get your flight pass. Next, you’ll meet at Base Camp at your scheduled flight time. You’ll be escorted to the Flight School to get your safety class and gear, and be escorted to the roof to FLY! The shuttle from the landing pad back to the casino takes place every 15 minutes.
If you’ve scheduled a flight online, then arrive at the flight pass counter in Fox Tower garage rotunda for the weigh-in and to receive your flight pass 15 minutes before your scheduled flight time.
As long as your body parts that are touching the harness are covered, whatever you feel comfortable to sit in. IE: no swimsuits, or shirtless zipliners. Strapless, flip-flop shoes, and anything in your pockets that can fall off, or out, will be placed in the “flybag,” and fly with you. No high-heels are allowed. Eyeglass straps must be worn to secure any eyewear worn. We sell these if you don’t have one!
No, as long as you follow safety procedures and instructions. The harness is connected at two points. You cannot go upside down or rotate anyway.
Your general admission Mashantucket Pequot Museum ticket will be given to you at the same time you get your flight pass for the zipline. Keep your receipt for proof of purchase. Please visit their website for hours of entry: http://www.pequotmuseum.org/MuseumInfo.aspx

You are required to hold on with both hands during the ride. You are not required to stop yourself or do anything but sit and enjoy the flight!
No. There are photos available for purchase. Any item that is a potential hazard for patrons below will be placed in a “flybag” and fly with you. IE: keys, cell phone, glasses without a strap to secure, wallets, etc. If you have a hands-free camera like a GoPro, you are good to wear your recording device.
Yes. There are approximately 50 stairs you will have to climb to get to the take-off platform.
No, the harness is only designed for one person. This is for the safety of the guests and the crew.
The viewing shuttle will take guests to the landing pad at the museum approximately every 15 minutes. When you head to Base Camp to start your flight, your family can head to the shuttle. Then you all can come back together. Please be advised not all shuttles are equipped to handle wheelchairs, if somebody in your party needs this assistance please let us know in advance.
You can complete the waiver before arriving to the ticket counter, to save time. Be advised ALL waivers must be completed, signed and dated on the day of your flight. If you complete the waiver on the wrong day (too early), you will be asked to sign a new one when arriving to the ticket counter.
Yes, you have two opportunities to purchase photos: onsite, or you can purchase them afterward by visiting our website.
If you are unable to participate due to bad weather, then a voucher to return in the future will be supplied via email. You can easily reschedule with us. Your tickets will be valid until used, and you can reschedule as many times as need be.
No refunds will be given for cancellations within 24 hours, or if you do not show up for your zipline flight. If we can accommodate a reschedule for you, we will do so, but no guarantees. If you are “terror-stricken” at the launch point, and decide to back-out of the zipline flight, then no refund is given.
A shuttle runs approximately every 15 minutes back to the Foxwoods Tower.
No, HighFlyer cannot hold personal belongings.
Yes, groups of 10+ qualify for a discount. Call the office for more information. 860.312.3597